The Microsoft Surface FAQ

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This is a series of questions and answers cobbled together from questions I have been asked, questions on Reddit and questions on SurfaceForums.Net.  It is still a work in progress.  If you find it helpful please share with others (if you don’t find it helpful, share it with somebody you don’t like).  If you have any questions that you would like to see here, please leave a comment.

BTW – a great resource for Surface owners and prospective Surface owners is lovemysurface.net.


What’s the difference between Surface RT and Surface Pro?

What’s the difference between the Surface 3 and Surface Pro 3?

What’s the the best place to get support or service for my surface device?

My friend can install Windows 7 programs on his Surface Pro/Surface 3. Why can’t I install them on my Surface RT/Surface 2?

How do I use CTRL+Fn keys like I do on a normal keyboard?

Can I use the Surface Pro 1/2 pen with the Surface Pro 3?

My speakers aren’t loud enough.  How can I increase the volume?

How can I extend the battery life on my Surface?

Are Picture Passwords secure?

How do I enable a Picture Password?

How can I convert handwriting to text?

How can I connect my Surface to a wireless display?

How can I connect multiple monitors to my Surface Pro?

How can I use the Surface Pro pen for navigation?

How can I customize how the Surface Pen/Stylus works?

How can I use the Surface pen to advance my PowerPoint slides?

How can I adjust the sensitivity of the Surface pen?

My Surface only has a headphone jack. How can I connect a microphone to it?

How can I improve my battery life?

How can I monitor my battery usage?

How can I perform a hard restart on my Surface device?

When would I Restore, Refresh or Reset the Windows OS on my Surface?

Where can I get the source files to perform a recovery of my Surface?

How can I PXE boot a Surface Pro?


What’s the difference between Surface RT and Surface Pro?

Surface RT (and Surface 2) run Windows RT. Windows RT is a special build of Windows that only runs on the ARM processor architecture. The Surface devices with “Pro” in their names (Surface Pro, Surface Pro 2 and Surface Pro 3 at the time of this writing ) run the same versions of Windows available for desktops and laptops.  This version of Windows is designed to run on the Intel x64 architecture and run Windows 8.x using the same binaries as Windows 8.x on a normal desktop or laptop computer. The RT is more like  a traditional tablet with long battery life, running cooler, and instant on.  Of course the dimensions are a little different as the RT is slimmer than the Pro.

What’s the difference between the Surface 3 and Surface Pro 3?

On March 31, 2015 Microsoft announced the Surface 3.  This is not an ARM based device.  It is an Intel Atom based device and runs Windows 8.1 just like the Surface Pro line of devices, however, the Surface 3 has a less powerful processor and is limited at this time to memory configurations of 2GB or 4 GB of RAM.

What’s the the best place to get support or service for my surface device?

A good starting point for any service or support issue is myservice.surface.com

My friend can install Windows 7 programs on his Surface Pro/Surface 3. Why can’t I install them on my Surface Rt/Surface 2?

Just as the version of Windows that runs on the Arm processor is different, so are the binaries for the applications that run on the different processor architectures.  The application would need to be recompiled to and potentially modified to run on Windows RT.

How Do I use CTRL+Fn keys like I do on a normal keyboard?

Press the Fn key at the same time as the function keys to have them act as normal function keys. You can also toggle them between special/normal by pressing Fn and CapsLock.

Can I use the Surface Pro 1/2 pen with the Surface Pro 3?

The Surface Pro 3 switched from the Wacom pen technology to the n-Trig pen technology.  As a result, while the pen used with the Surface Pro 1 and 2 is interchangeable with each other, the Surface Pro 3 pen cannot be used on earlier models and the Surface Pro ½ pens will not work on the Surface Pro 3.  Windows RT devices do not support either the Wacom or the n-Trig pens.

My speakers aren’t loud enough.  How can I increase the volume?

Turning on the loudness equalization might help.  Navigate to Control Panel, click Sound > click on Speakers click on Properties click the Enhancements tab, select the Enable check box.

How can I extend the battery life on my Surface?

There are several ways you can extend battery life—reduce the brightness of your screen, unplug USB devices you aren’t using, or turn off Wi-Fi and Bluetooth if you don’t need it for a while. If you have Surface Pro (1, 2 or 3) you can also save your battery by enabling a power-saving power plan. For more info about your Surface battery, see:

Are Picture Passwords secure?

That depends.  They definitely harder to crack through automated brute force attack methods than a text based password.  For more information on the security of Picture Passwords see here

How do I enable a Picture Password?

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.  (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
  2. Tap or click Accounts, and tap or click Sign-in options.
  3. Under Picture password, tap or click Add.
  4. Sign in with your Microsoft account info, then follow the steps on the screen to choose a picture and pick your gestures.

Follow this link to for more detailed information about how to enable Picture Passwords

How can I convert handwriting to text?

OneNote has the ability to convert handwriting to text.  On the draw menu, simply select the Ink to Text button on the ribbon.

How can I connect my Surface to a wireless display?

Windows 8.1 has support for Miracast that allows devices to connect to a display using wireless technology . If you have a compatible display (or a wireless display adapter such as this one or this one) you can connect tot he display and either extend your display or duplicate it following these steps:

  1. Add the Display to your Surface
    1. Swipe in from the right edge of the screen, and then tap Devices.
      (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Devices.)
    2. Tap or click Project, and then tap or click Add a wireless display.
    3. Choose the wireless display in the list of devices found, and follow the instructions on the screen.
  2. Project your screen to the device that has been added
    1. Swipe in from the right edge of the screen, and then tap Devices.
      (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Devices.)
    2. Tap or click Project, and then tap or click the wireless display you want.

For more detailed information read this article.

How can I connect multiple monitors to my Surface Pro?

There are several ways to connect multiple display devices to a Surface Pro.  The number of displays supported depends on several factors including resolution, refresh rate, processor etc. For a more in depth understanding please refer to this table. The following options are specifically for connecting two monitors or display devices:

  1. The video output connections from both the dock and the Surface are DisplayPort 1.2 compatible so you can daisy-chain multiple DisplayPort 1.2 monitors.
  2. Connect one monitor to the docking station and one monitor to the Surface itself
  3. Connect one monitor wirelessly with Miracast and the the other to the Surface video output
  4. Connect one monitor wirelessly with Miracast and the the other to the dockign station video output

Note, Miracast may have some lag under certain conditions and may not be suitable for use cases where you are shifting focus between displays.


How can I use the Surface Pro pen for navigation?

Hover pen above screen: Moves the mouse cursor around, allowing you to perform mouse hover actions.
Tap pen on screen: Performs a left-click.
Press on screen and hold down: Performs a right-click after a moment’s wait.
Hold button on pen and tap pen on screen: Performs a right-click immediately.

How can I customize how the Surface Pen/Stylus works?

Open Control Panel. Select Pen and Touch. Configure the options as required.

PenandTouch

How can I use the Surface pen to advance my PowerPoint slides?

The buttons on the surface pen are treated by Windows as function keys. The button on the top of the pen that normally opens OneNote is the F20 key. There are many options for customizing what the function keys do including PowerShell. Try this simple script using the free tool AutoHotKey to have the F20 advance slides as well as open OneNote.

How can I adjust the sensitivity of the Surface pen?

You can use the Surface App to adjust the Surface pen sensitivity as well as manage other settings and access organized user education content.

My Surface only has one audio jack. How can I connect a microphone to it?

The 3.5mm audio jack on the Surface supports both output (headphones and speakers) and input (microphones) using a single connection.  There are four options for attaching a microphone to your Surface:

  1. Connect a combo headset/microphone that uses the a single 3.5mm jack.  These are commonly used with smartphones.
  2. Use a splitter to create two separate jacks:  one for input and one for output.
  3. Use a bluetooth to connect a headset/microphone.
  4. Use a USB microphone/headset.


How can I improve my battery life?

There are many factors that affect battery life.  The following are some easy ways to help improve battery life:

  1. Make sure you have the latest firmware
  2. Use lower screen brightness settings as appropriate.
    1. You can set it manually from the Charms>Settings>Screen or Fn+Del / FN+Backspace.
    2. You can also setup a powerplan that automatically dims the display based on battery level and/or ambient light conditions fromControl Panel>All Control Panel Items>Power Options>Edit Plan Settings>Change Advanced Settings
  3. Avoid using Chrome.  Many Surface users have reported high CPU and fan usage when using Chrome (especially multiple tabs).  This may not be an issue in the future.


How can I monitor my battery usage?

If you want to get an idea of how you use your battery, how it fast it discharges and charges and other useful information (usage, expected life, etc.)simply run the following command to generate the file battery_report.html on your desktop:

powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

How can I perform a hard restart on my Surface device?

Press and hold the volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.

When would I Restore, Refresh or Reset the Windows OS on my Surface?

There are different reasons scenarios that would be appropriate for a restore, refresh, or reset. The following article helps you determine which solution is right for your particular scenario.

Where can I get the source files to perform a recovery of my Surface?

You can download the recovery image source files from here.

How can I PXE boot a Surface Pro?

Hold VOL DOWN, tap POWER button, wait for Microsoft/Surface logo to appear, release VOL DOWN.
.



7 thoughts on “The Microsoft Surface FAQ

    PHenry said:
    February 10, 2015 at 9:32 am

    I usually explain RT is more like a tablet than the Pro which is more akin to a laptop (cause that’s exactly what it is). The RT has “instant on”, that’s something I’m learning about with my inherited Pro, it comes out of sleep must slower than the RT. The physical dimensions and weight are different as well. The marketing tell you the only difference in depth is the space for the crack for the fan. Bollocks, it’s a bit more than that. Not huge, but the marketing got a bit ahead of themselves with that fib IMHO. The other main difference is where you CAN install apps from, RT only from the store, PRO anywhere. Thank you Colin for the Fn key lock and the loudness equalization trick.

      Colin Smith responded:
      February 10, 2015 at 1:20 pm

      Do you mind if I use part of this in the FAQ?

        PHenry said:
        February 10, 2015 at 2:41 pm

        I would be honoured, my pleasure and thank you for considering it. :> Thanks, have a good one.

    PHenry said:
    February 11, 2015 at 12:46 pm

    I just played around with the sound and the Fn lock, and they both work like a charm! Thank you so much!

    The Microsoft Surface FAQ « Sun Behind the Clouds said:
    February 17, 2015 at 12:04 pm

    […] The Microsoft Surface FAQ […]

    Carlos said:
    July 9, 2015 at 3:21 pm

    Very helpful blog! I followed the service link and got my failed power supply replaced for free at no hassle. Thanks Colin.

    How to Train your Surface « Sun Behind the Clouds said:
    July 13, 2015 at 10:42 am

    […] The Microsoft Surface FAQ […]

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